How do I edit my profile information?

To edit your profile information on Drop:

  1. Tap your profile photo located in the top-right corner of the screen.
  2. Tap on 'Settings'
  3. Tap on the 'Account details' section to edit your account.
Have more questions? Submit a request

18 Comments

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    Erica

    How do you edit email preferences?

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    Savannah Greene

    I want to change my e-mail

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    Samantha199221

    I need to change my email because I no longer have access to the old therefore I can not redeem my points.

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    Laura Baden

    I need to change my email because the Facebook connect attached to an email that I no longer have access to. How can I change my email on my account

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    Alicia Elizabeth

    Use code mtwg6 for 5,000 FREE points!!!!

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    Miranda Shelley

    Get 1000 free Drop points on me! Use my code dwjwa to start earning cash rewards. 💰✨

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    Logan Chappell

    Use my code: 6nwv5 to earn points and get money fast!!

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    Crystale Ginette Marie

    How do you change your phone number? I’ve changed my phone number and no longer have access to it. It’s greyed our when I try to change it from the app. PLEASE HELP!!! I just want to redeem some of the points I’ve earned!!!

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    aliciatheoret

    Use code mtwg6 for 5,000 FREE points!!!

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    Matthew Moore

    I also need to change my phone number...it is completely absurd that I cannot just update the number in the app.

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    Alex Darville

    You can change name but not phone number?

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    Rob Eady

    I need to get phone number verifyed but won't text or call my phone and it is not through the internet actual paid phone get a bill and everything

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    Crystale Comeau

    I’m really not impressed with not being able to redeem my points because I no longer have access to the phone number on my account. I’ve earned these point fair and square and it has my debit cards attached to my account. There’s gotta be a way like every other company to ask me personal information to verify my identity and change my phone number or something. This is absolutely ridiculous!! Something needs to change!! You’re keeping my rewards away from me and from what I can tell others as well which is just like stealing!!!

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    Martinez Elena

    Still can’t update my phone number?? I was told 3 months ago via email that there was an update that was fixing this. That update came but still not able to update my phone number. Wtf kind of app did you guys create where a user can’t update ALL personal information???

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    Sunni Brooker

    I can't redeem my points. I dont get the calls or texts to verify my account

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    chris_lee_

    You guys handle customer service very poorly.

    My phone has updated the Drop app and I can no longer access my old account and have lost my previous point balance. It has been 10+ working days since I submitted an email inquiry and no response has been received offering any solutions...very disspointing

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    ramsoj

    When will you allow us to update our phone number in the app? As many others, I cannot edit it and therefore cannot redeem my points because I will not get the verification code. This is ridiculous!

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    Shawn Hubbard

    How do you change your phone number

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