How do I edit my profile information? Drop Team July 18, 2018 11:51 Follow To edit your profile information on Drop: Tap your profile photo located in the top-right corner of the screen. Tap on 'Settings' Tap on the 'Account details' section to edit your account. Have more questions? Submit a request 20 Comments Date Votes 0 Erica October 29, 2017 21:49 How do you edit email preferences? 0 Savannah Greene November 02, 2017 16:43 I want to change my e-mail 0 Samantha199221 November 06, 2017 21:40 I need to change my email because I no longer have access to the old therefore I can not redeem my points. 0 Laura Baden November 28, 2017 16:31 I need to change my email because the Facebook connect attached to an email that I no longer have access to. How can I change my email on my account 0 Alicia Elizabeth January 18, 2018 18:09 Use code mtwg6 for 5,000 FREE points!!!! 0 Miranda Shelley January 28, 2018 18:31 Get 1000 free Drop points on me! Use my code dwjwa to start earning cash rewards. 💰✨ 0 Logan Chappell January 31, 2018 06:50 Use my code: 6nwv5 to earn points and get money fast!! 3 Crystale Ginette Marie February 24, 2018 01:05 How do you change your phone number? I’ve changed my phone number and no longer have access to it. It’s greyed our when I try to change it from the app. PLEASE HELP!!! I just want to redeem some of the points I’ve earned!!! 0 aliciatheoret March 26, 2018 16:31 Use code mtwg6 for 5,000 FREE points!!! 0 Matthew Moore April 08, 2018 12:25 I also need to change my phone number...it is completely absurd that I cannot just update the number in the app. 0 Alex Darville April 15, 2018 01:54 You can change name but not phone number? 0 Rob Eady April 17, 2018 01:00 I need to get phone number verifyed but won't text or call my phone and it is not through the internet actual paid phone get a bill and everything 1 Crystale Comeau April 26, 2018 02:56 I’m really not impressed with not being able to redeem my points because I no longer have access to the phone number on my account. I’ve earned these point fair and square and it has my debit cards attached to my account. There’s gotta be a way like every other company to ask me personal information to verify my identity and change my phone number or something. This is absolutely ridiculous!! Something needs to change!! You’re keeping my rewards away from me and from what I can tell others as well which is just like stealing!!! 0 Martinez Elena April 28, 2018 13:25 Still can’t update my phone number?? I was told 3 months ago via email that there was an update that was fixing this. That update came but still not able to update my phone number. Wtf kind of app did you guys create where a user can’t update ALL personal information??? 0 Sunni Brooker April 30, 2018 02:49 I can't redeem my points. I dont get the calls or texts to verify my account 0 chris_lee_ May 14, 2018 20:26 You guys handle customer service very poorly. My phone has updated the Drop app and I can no longer access my old account and have lost my previous point balance. It has been 10+ working days since I submitted an email inquiry and no response has been received offering any solutions...very disspointing 0 ramsoj June 01, 2018 18:53 When will you allow us to update our phone number in the app? As many others, I cannot edit it and therefore cannot redeem my points because I will not get the verification code. This is ridiculous! 0 Shawn Hubbard June 14, 2018 13:56 How do you change your phone number 0 Curina July 15, 2018 12:41 I was told about 4 months ago that I will be able to change my number in the next few weeks. It has been 4 damn months and you still haven't fixed this issue. I am unable to unlink my card cus you need a god damn phone number for that to. I have done my research and that seems to be your main concern. You should be able to go into the app change the number and send a verification email. Why is that so hard to do for a company like this. Get your priorities straight. 0 Val Darsy July 18, 2018 11:51 I need to update my phone number now Please sign in to leave a comment.