What do I do if I don't receive my Drop points?

Please allow up to 5 days for your points to appear within your account.

If you do not receive your points after 5 days, and the app has not notified you of a service outage with that card, please submit a support ticket within the app by going to your Settings > Support. You can also contact us at support@earnwithdrop.com so we can help get you closer to that reward.

Each merchant and banking institution is different, so the timing of issuing points will vary. Be sure to enable push notifications in the app so you can stay up to date with your points total. 😎

Have more questions? Submit a request

12 Comments

  • -2
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    Jotti Saroya

    Get 1000 free Drop points on me! Use my code 5k00c to start earning cash rewards. 💰✨

  • -2
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    Jodi Brockman

    Hey! Feel free to use my code to earn bonus points!! 🤗 8u0m1

  • 3
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    Kai Xue

    Hey drop, I have submitted 2 requests over 3 weeks ago and still NO RESPONSE? Can you please let me know what is going on? Are you guys going out of business?

  • 1
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    Kassandra Mary Aveleigh

    Been waiting over 5months for Capital One rewards points to be added... 80,000 points.
    Curious when this will be added?? Many emails sent to CS but no solution. Wary of accepting more offers and not receiving points as promised.

  • 1
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    Skinny Kenny

    Iv had the same issue, missing points from wealthsimple and capital one! Which i signed up for freaking 3 or 4 months ago!! Contacted them sooo many times and never got a reply....This app is garbage!

  • 1
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    Andre Moreira

    Why mark my request as solved if it has not been solved? I haven't received my points since December 4th. I've opened 2 claims, tried to contact via facebook, email and it's been a while and no response. None of my offers have been posted when using Suntrust MasterCard Debit Card. Every month is the same story...

  • 2
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    Samantha AD

    Agreed with other, something is going on. No one is responding and lots of points missing with capital one recently. Being ignored. I hate this app now. Poor customer service.

  • -2
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    Jose Reyes

    GET 1,000 FREE POINTS!! Use my code ma464 to start earning cash rewards. 💰✨

  • -2
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    Alicia Elizabeth

    Use code mtwg6

  • 0
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    Emily

    USE THIS CODE TO GET 1000 FREE POINTS!!! 28o7t

  • 0
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    Hsiang-Ting

    Get 5000 free Drop points!
    Use my code: hlfsd 💰✨

  • 0
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    John Guyon

    Agreed. You guys continue to harvest our spending habits for market research but fail to provide us with what your product claims to provide. When will these issues be corrected??

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