Why aren't my referral points posting?

Referral points can take up to 24 hours to post to your account, though here are some common reasons why these points don't post:

1. The new Drop member hasn't confirmed the email for their account, or hasn't linked a card.
To earn a referral bonus for inviting your friend to Drop, they must confirm the email for their account and link a card. Sometimes our emails can find their way into Junk and Spam folders, so please be sure that your friend checks these folders as well! 

2. You've linked a bank account, or a Joint bank account that's shared with another Drop member.
If you were referred to Drop by someone you share a Joint bank account with and they've linked this Joint account to Drop, unfortunately the referral bonus will not post. At this time, our platform cannot support both accounts if the secondary card holder links it to their Drop account as well. In addition, linking a bank account that another Drop member has linked to their account will not post a referral bonus. Please link an account that only belongs to you to earn a referral bonus. 

Note: See article "I have a joint banking account - Will I earn points when the secondary card makes purchases?" for further information.

3. Delays with the referred friend's bank
When there are minor connectivity delays with your bank, referral bonuses can take a few extra days to post. Normally these types of issues are resolved within 2-3 business days, but if you don't see the referral points post, please don't hesitate to connect with our Customer Success team. You can submit an in-app ticket, or email: support@earnwithdrop.com.

4. Already earned referral points for the first 10 friends you've invited.
Drop members can earn 5,000 points for the first 10 friends they invite to Drop. Any additional referrals made do not earn points, but these friends do get the awesome opportunity to explore the newest, and most fun way to earn points all thanks to you! 😉

5. Self-referred
Referral bonuses are one of the easiest ways to earn points, but unfortunately, referring yourself to Drop doesn't qualify as a legitimate referral. Please invite your friends, family members, or the barista at your favourite coffee shop to earn a referral bonus.