Why are my points still pending?

That's a great (and common) question! Let us break it down for you.

Pending points are pending approval from one of our partners. This is our way of communicating to you that we've recognized your purchase (you completed the offer correctly!), but there is a grace period to abide by before points are released. Once the points are approved, the pending status will disappear and the points will be added to your total points balance.

Each offer has a unique grace period ranging anywhere from 5-100 days depending on the offer. This information is made available to members in either the offer's steps or the offer's terms and conditions. Once the grace period has concluded, you can expect your points to post!

Not sure about a specific offer's grace period? Check the offer, and if you have more questions, feel free to reach out to our Customer Success team by submitting an in-app support ticket.

Rarely, but occasionally, some points will go through an extended or delayed grace period. This means that the grace period may run a little longer than what was originally expected.

Rest assured, our Business Partnerships team is always working with our partners to ensure things like grace periods and delays don't come between members and their precious points.