The ease of linking your card is super important to us. We aim to make this a fun and easy experience, though when we find there are higher than usual technical issues with your bank, we’ll remove the institution until our providers, Plaid or Finicity, are able to resolve the connection.
While we can also find institutions go unsupported due to connectivity issues, we can also experience this when an institution updates their online banking website and these updates haven't reflected with Plaid or Finicity yet. While some issues are more complex than others, it becomes difficult to determine exactly when the issue will be resolved. Though, our providers are pretty awesome and they usually get things back up and running as soon as possible!